Shipping policy

Shipping Policy

Every WINGOMART order ships from our warehouse in Canada and is priced in Canadian dollars (CAD). Here's everything you need to know about getting your board to your door.

Order processing

Orders are processed within 24 hours on business days (Monday–Friday). Orders placed on weekends or statutory holidays are processed on the next business day. You'll receive an email confirmation as soon as your order is placed.

Delivery times

Standard delivery takes approximately 1–2 business days in most major Canadian cities after processing, and 2–6 business days for remote, rural, or northern areas.

Shipping rates

• Free standard shipping on all orders across Canada and the United States — no minimum purchase.
• Express delivery and shipments to the northern territories (Yukon, Northwest Territories, Nunavut) are charged a flat rate, shown at checkout before you pay.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way. If you haven't received tracking within 3 business days, check your spam folder or contact us.

Shipping destinations

We ship across Canada and the United States. If you'd like to order from another destination, email contactus@wingomart.com and we'll let you know whether we can help.

Correct delivery information

Please double-check your shipping address at checkout. We can't reroute a package once it has shipped, and we aren't responsible for orders sent to an incorrectly entered address. If a package is returned to us because of a wrong address, we'll reship it once any additional shipping cost is covered.

Shipping delays

Once an order leaves our warehouse, delivery is in the carrier's hands. While delays are rare, events such as severe weather, peak-season volume, or carrier disruptions can affect timing. We can't be held liable for carrier delays, but we'll always help you track down your order.

Lost, stolen, or damaged packages

If your tracking shows delivered but you can't find your package, or it arrives damaged, contact us within 48 hours at contactus@wingomart.com. We'll open an investigation or claim with the carrier and make it right.

Customs & duties

Because orders ship from within Canada and are priced in CAD, no additional import duties or customs fees apply for Canadian customers. For U.S. orders, any applicable duties are covered by us — no surprise fees at delivery.